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You'll be happy with our numbers


Unrivalled flexibility, competitive prices,
and responsive support

BlueBoxTelecom offers the widest range of numbers, services and price plans of any UK telecoms supplier. Our numbers are so flexible you can combine any number with any service and any plan (and change your mind at any time). Committed after sales support ensures all numbers operate smoothly, and allows you to make upgrades whenever you want to.

BlueBoxTelecom: Five ways we're better

1. We offer the widest choice of numbers

We offer an unrivalled selection of geographic and non-geographic UK number ranges. You get to choose your number - at a price that suits your budget.

2. We offer innovative ways to help you grow

Our intelligent services let you manage your calls in a way that suits your company and lifestyle. You can add new services at any time.

3. We provide expert support - from people, not machines

95% of support calls are answered within 4 rings and are resolved quickly. See our support service level agreement or learn more about customer service.

4. We offer price plans to suit all pockets - with no hidden costs

Our choice of price plans allows you to tailor the cost of your number according to the volume of calls you expect: high-volume plans give cheaper costs per call, but have higher monthly rental fees. Whatever plan you choose, our efficient telecoms network means we can keep costs low, while offering extra features for free, including fully-itemised call records and unlimited changes to your diverts. Take a look at how our prices compare.

5. We provide products and services that keep on getting better

Our talented development team keeps you at the leading edge of the telecoms market by regularly introducing new features, from simple innovations to corporate-quality solutions.


Further information

BlueBoxTelecom: Support Service Level Agreement

Other companies say "your call is important to us". BlueBoxTelecom mean it. We will never abandon you in a maze of recorded menus. Instead we provide high-quality, responsive after-sales support.

Express support

Our 'Express Support' system allows us to deal with enquires quickly and efficiently by encouraging you to give us exactly the information we need in order to help.

  • 100% of support tickets are handled by experts
  • You will receive an auto-email confirmation containing your support ticket number
  • Using Express Support, 95% of problems are resolved within 2 working hours
  • Our support team works in the same building as the network team, and has regular access to the development team, meaning that the teams responsible for providing your services have regular feedback from the field.

Online support

  • Web-based control panels include on-page help, detailed explanations, and links to comprehensive online manuals.

Our support team works in the same building as the network team, and has regular access to the development team, meaning that the teams responsible for providing your services have regular feedback from the field.

Support ticketing system

Support requests are managed according to a strict policy using a support-enquiry management system (or 'ticketing system').

All problems, tasks and requests (except some of those that are immediately solved on the phone) are entered into this system: a support ticket is created, and given a unique reference number. This ensures that every request is professionally managed.

Level Description
Level 1 Easy to solve
90% of requests, solved within 4 working hours.
Level 2 Requiring consultation the team
8% of requests, solved within 4 working hours.
Level 3 Requiring assistance from network, banking or products teams
2% of requests, solved within 4 working hours, or progress every 4 working hours.
Typical First Invoice
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